Job Description: 

• As a member of the Field Services North American Team, you will provide hands-on support for Microsoft Windows & Apple operating systems, Microsoft Active Directory and directory services, smart phones and wired/wireless network solutions.

• As the on-site 2nd Level Support group you will called on to perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.

• Work in an ITIL-compliant, Change Management environment, maintaining both personal and team SLA compliance.

• Troubleshoot hardware and software problems and create innovative solutions.

• Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installation, maintenance, supporting, troubleshooting, and control of critical infrastructure

• Install common and standard software and hardware peripherals.

• End user device OS Imaging and Asset Management responsibilities

• Assist with end-user questions, problems, and training.

• Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices and related services

• Work primarily with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smart phones and other technology assets.

• Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.

• Duties may include loading and configuring client software as well as testing and applying required patches.

• Provide support for staff training, continuing education and professional development.

• Participate in technology field trials.

• What you need to succeed

• Technical School Degree plus experience and technical certifications is acceptable

• Minimum 2 years proven PC/LAN experience required

• Advanced knowledge of Microsoft Windows and Office products including O365, Word, Excel, Access, and PowerPoint.

• Knowledge of local area network computing, including Ethernet, Cisco, Windows, and TCP/IP.

• Advanced knowledge of Microsoft Support Tools, SCCM, PXE, and ServiceNow.

• Proven capability of providing 2nd level support troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration.

• Candidate will be directly responsible for imaging and configuration of all end user devices include, PC, VMU, tablets and wireless devices.

• Support providing maximum uptime and peak performance of local area network and associated peripheral hardware.

• Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause.

• Ability and willingness to work in complex manufacturing environments.

• Must be able to work and function on a high availability team in a 24x7 on-call rotation and respond on-site within thirty minutes.

• Ability to deliver results with limited supervision and self-direction

• Participate in technology field trials.

• Team player, with strong interpersonal skills

• The position requires frequent lifting and moving of computer equipment as routine and somewhat repetitive tasks. The candidate will need to be capable and demonstrate the ability to lift a minimum of 50 pounds on a regular basis. 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.