- Expiry Date: 14 August 2021
************************* Worker will be required to be on-site in Tampa office ***********************************
This role requires an overview knowledge with a detailed knowledge of Invoice to Pay Operations (including Invoicing, E-Commerce, Payments and discounts). The team provides Invoice to Pay operational support for all Bristol-Myers Squibb (BMS) divisions and across all countries where BMS operates.
This position has the experience to handle escalated issues specifically for operational processes around Paper Invoice Processing as well as support the other members of the group as needed.
Global Process Owners, Global Logistics, Finance, R&D, other Business Unit Support
Detailed Position Responsibilities:
Review and process invoices from receipt of invoice
Scan invoices for processing
Follow up with vendors regarding preferred invoice submission method
Investigate and Respond by phone or email to vendor inquiries and requests
Assist with correspondence and escalations submitted by Vendors and Internal business partners
Resolve escalations of day to day issue resolution on invoice tasks
Partner with key business partners on Invoice operational activities impacting those business areas
Identify and propose opportunities for operational improvements in Invoice processing operational activities to Global Process Owners
Provide operational support to the Global Invoice to Pay Organization.
Assist Global Process Owners with implementation of enhancements and new processes as required
Monitors and addresses Help Desk support tickets including 3rd tier escalations timely.
Other Administrative tasks as required
Must have requirements:
Advance Excel skills required (pivot, vlook-up, etc.)
Proficient in Powerpoint presentation
College (business related) degree or equivalent work experience
A minimum of 2 years administrative, customer service, and/or finance experience
Experience using SAP ERP system a plus, electronic business systems and applications (e.g. ERP systems or other business applications)
Ability to work independently and manage multiple operational issues and projects concurrently
Strong analytical and interpersonal skills
Demonstrated interpersonal and client support skills, particularly with remote clients
Ability to manage multiple priorities in a high volume, sometimes high pressure, work environment
Ability to confidently raise issues and participate in problem solving as required
Polished business acumen including Strong communication skills
Ideal Candidates Would Also Have:
Demonstrated ability to navigate standard document and business systems, including SAP and MS Office/Excel
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