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Instructional Designer

Posted about 1 month ago

  • Expiry Date: 25 June 2022
  • Referral: 208875@accuick.com

JOB DESCRIPTION:

  • Work with the GFE GPM and various constituencies to define and develop a technical seller training program that leverages existing GFE developed training content and learning paths

  • Be the voice of the sales engineer/ technical seller in all content planning, delivery and design, ensuring content is built and delivered in a manner that supports the SE executing their function in the sales process.

  • Integrate critical technical sales skills (presentation, demo, proof-of-concept, whiteboarding, value/outcome-based selling) into curriculum.

  • Support the evolution of core sales engineering curricula by reviewing and evaluating for content design and delivery optimization.

  • Develop strategies that allow for greater leverage of content across selling roles through smart design

  • Be a trusted advisor and partner to technical sales stakeholders and SMEs.

  • Update existing GFE training, assets, and content

  • Interface with stakeholders from the partner team to understand business requirements and challenges and translate into potential solutions for prioritization

  • Become familiar with the architecture and UX of the partner LMS and assist in administering, supporting and troubleshooting the platform

  • Support the development and maintenance of Technical Seller Accreditations

  • Support the GFE LEAD Team with related design and development as needed

  • Query product and messaging experts and write learning design documents

  • Leverage SME expertise across technical sales, marketing, legal, product management, engineering, human resources, field experts, executive staff and other functions in addition to sales roles to deliver high value, learning experiences and training

  • Develop and maintain content for learning programs, paths and certifications across Technical Sales roles

  • Create and maintain Enablement, videos and classroom content that may be used in knowledge validation (through accreditation testing and assessment mechanisms) and also used for the Global Field Enablement Content team

  • Attend regular meetings with leaders regarding developing new content and updating existing content

  • Edit, maintain, and improve design for infographics, instruction guides, and webpages

  • Develop curriculums for worldwide individual contributors, management and partners; assemble content that contributes to faster ramping of employees and differentiates Client

  • Write test questions, evaluations, and practical assessments on content in each curriculum

SKILLS:

  • Experience with designing and developing Technical seller Enablement Programs Experience with Sales and Technical Enablement

  • Has experience and a strong portfolio of Learning Experience and instructional design.

  • Curriculum, E-learning and/or video work design examples (please be prepared to send examples)

  • Strong understanding of the typical tasks performed by a sales engineer/technical seller and in developing differentiated content for this selling role.

  • Comfort and experience using technical tools, systems and products to ensure the technical aspects of sales process are reflected in curriculum.

  • Experience in the Sales Engineering role with a SaaS offering a very strong plus.

  • Extensive experience in instructional design and training, with an emphasis on technical sales training

  • Extensive experience creating virtual, classroom-based, and online elearning courses

  • Experienced in providing voice over recordings for eLearning

  • Familiar with Web development (Adobe Experience Manager)

  • Familiar sales enablement and LMS technology, particularly the MindTickle Platform

  • Familiarity with enterprise software sales and channel sales

  • Strong visual and graphic design skills (can perform intermediate-level graphic design and image editing using Adobe Creative Suite)

  • Experience developing videos and multi-media presentations (using PowerPoint, video software such as Camtasia, and e-learning software such as Articulate Storyline)

  • A strong background in SME customer service, with strong interpersonal skills with the ability to form successful relationships and collaborate with colleagues at all levels of the organization

  • Strong documentation, writing, and test writing skills

  • Proven ability to simplify complex information into an easy-to-understand format

  • Ability to establish, communicate and maintain documentation standards

  • Proven ability to effectively coordinate multiple projects simultaneously, accept feedback from collaborators, and work across functional teams – internally and externally, in-person and virtually

  • Dynamic and engaging style with excellent written and oral communication across difference audiences and skill levels

  • Understanding of and experience with global cultures

  • Ability to prioritize and plan effectively

EDUCATION:

  • Bachelors or foreign equivalent.

SKILLS REQUIRED

  • INSTRUCTIONAL DESIGN

  • E-LEARNING

  • CUSTOMER SERVICE ORIENTED

  • ANALYTICAL/TECHNICAL

  • ANALOG/DIGITAL VIDEO

ADDITIONAL

  • MAINTENANCE

  • TRANSLATE

  • UX

  • WRITING SKILLS

  • ARTICULATE

  • BUSINESS REQUIREMENTS

  • CUSTOMER SERVICE

  • GRAPHIC DESIGN

  • HP-UX

  • HUMAN RESOURCES

  • MARKETING

  • MICROSOFT POWERPOINT

  • POWERPOINT

  • PRODUCT MANAGEMENT

  • RETAIL SALES

  • SALES TRAINING

  • SECURITY

  • SECURITY ARCHITECTURE

  • SME

  • Client

  • SUBJECT MATTER EXPERT

  • TRAINING

  • UNIX

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.