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Infrastructure support Consultant

Posted 28 days ago

  • Expiry Date: 27 May 2022
  • Referral:

Job Description:

  • As a member of the Infrastructure support team, the incumbent with a minimum of 5 years technical experience, provide on-site hands and eyes support for end-users, 3rd party vendors and IT support groups.

  • Hands and eyes support include but is not limited to physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on verification, reboot/power cycle etc.

  • The role requires ability to safely lift heavy equipment and if required move equipment using fork lift.

  • A strong ticketing experience is required as well as technical aptitude and ability to research and solve complex issues independently.

2.0 RESPONSIBILITIES: 2.1 Operational Responsibilities:

  • Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes: - Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support, changes, upgrades, commissioning and Decommissioning activities - Rack cabling, clean cable routing and cable management within racks - Support for Component upgrades, swaps, change-out, Lights-on verification, reboots.

  • Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages.

  • Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system.

  • Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and proper operating state to eliminate disruptions in service.

  • Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return Merchandise Authorization (RMA).

  • Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs.

  • Manage Data Center logistics, assisting with shipping, provisioning and decommissioning processes.

  • Assist with asset and inventory management of hardware and data center supplies.

  • Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers.

  • Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

  • Participate and support SWAT team activities in response to Incident/problem resolution.

  • Participate in Change Review Board (CRB) meetings to support change activities.

  • Work with appropriate team in developing appropriate communications to end-users, on planned/unplanned outages.

  • Perform required backup media handling support.

  • Provide rollout and implementation support for projects, new technology programs including capacity management, device replacement, remediation and retirement activities.

  • Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities – both drill/exercise and real events.

  • Provide assistance (e.g. temporary network setup) for plants and refineries special activities (e.g. turnaround), operational events and special business activities as applicable to the location being served.

  • Emergency response (on-call) support to system outages.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.