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HRIS Analyst

Posted 8 days ago

  • Expiry Date: 24 February 2023
  • Referral: 221855@accuick.com

Job Description:

Notes: Hybrid in Austin - Onsite Tuesday / Wed / Thursday - 8 to 5 CST (flexible) Can shift depending on week - could have 1 weekly meeting at 9pm CST - supporting a global team.

Summary:

  • At Client, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.

  • Bring passion and dedication to your job and there's no telling what you could accomplish.

  • Do you love digging deep into details and resolving challenging issues.

  • Do you have a real passion for providing an extraordinary customer experience.

  • The People Operations Offer team is looking for an HRIS Analyst and that could be you! In the role you will learn to support our Offer tool providing sustaining support and redevelopment assist for Workday.

  • This HRIS analyst is responsible for providing professional, accurate and timely support to Client employees, vendors and partners, related to our People systems.

  • You will be responsible for direct support, troubleshooting, documenting, resolving, raising and tracking escalated issues. You will partner with Recruiting, People Privacy,  IT and Legal to resolve immediate issues.

  • In the role you will multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment.

  • You will effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.

  • You’re not only here to help fix technical issues, but also provide an incredible customer experience.

  • If you’re a problem solver with a passion for technology and drive for customer service excellence, this role might be right for you.

  • This candidate will also engage in integration support and ongoing development, testing and deploy phases of product life cycle managed through our weekly sprints.

  • This position is on site in Austin, Texas.

Key Qualifications:

  • Self-motivated and ability to work as part of a global team.

  • Excellent written and verbal communication skills.

  • Ability to maintain composure and customer-service focus in stressful situations.

  • Strong troubleshooting, critical thinking and problem solving skills.

  • Confident decision-making using sound judgement.

  • Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment.

  • Strong organizational skills.

  • Excellent time management and multi-tasking skills.

  • Experience in HR processes and systems.

  • Experience with using a CRM system for tracking technical support cases.

  • Experience utilizing knowledge base system.

  • Experience with UAT.

  • Familiarity with reading technical requirements and code like JSON, Bootstrap, JavaScript.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.