- Expiry Date: 05 December 2021
Summary of This Role:
What does a great Help Desk Specialist do?
Tier 2 Help Desk responsibilities include planning, installing, configuring, maintaining, and supporting all Applications and hardware. Ability to communicate with all levels of co-workers a must to perform this job successfully.
Responsible for Troubleshooting hardware and software issues on a timely basis to adhere to the contracts SLAs, Monitor and analyze Help Desk entries to ensure clients' needs are properly met.
Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware. Provide on-going education and training to users. Answer incoming phone calls and monitoring helpdesk phone queues for customer support and troubleshooting. Willingness to complete other duties as assigned
You are the kind of person who has:
Strong software troubleshooting skills.
Strong Hardware troubleshooting skills.
Customer oriented, with ability to work and troubleshoot remotely.
Basic Qualifications for Consideration:
Candidate should have a complete understanding of Help Desk Operations.
About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.