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Fraud and Dispute Specialist

Posted 10 days ago

  • Expiry Date: 17 December 2021

​​Job Description:

Summary of This Role:

What does a great Fraud and Dispute Specialist do?

  • Acts as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of client’s card portfolio chargeback programs (debit, credit, prepaid)

  • Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen client's product penetration.

  • Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the departments Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.

  • Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.

  • Education

  • High School diploma or equivalent

Job Related Experience:

  • 1 to 3 years of QA/Disputes/Fraud experience

  • Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E is a huge plus

  • Knowledge of computer software and systems within their respective environments.

  • Knowledge of Visa/MasterCard Operating Regulations is helpful

Preferred Skills, Experience, and Education:

  • Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint).

  • 1 to 3 years of Financial experience.

  • Working knowledge of workstations and database software

  • Strong analytical and problem-solving skills 

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.