- Expiry Date: 11 June 2022
- Referral: email@example.com
Job Summary Install,configure, troubleshoot, diagnose and resolve issues with PC and laptops, BasicLAN network connectivity, printers, and peripherals.
This position will be responsible for the configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.
Job Duties * Manage, resolve and update tickets and escalate as needed.
Install computer peripherals for users.
Conduct diagnostic reviews in order to identify and correct any problems.
Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
Provide software support from installing basic hardware/software and networking components to meet user needs.
* Basic PC Computing training for end users * May have to move various PC's and other PC related equipment needed for user relocation or new office setup.
* Other duties as assigned
Experience providing hands on and remote customer service and support for clients.
Prior knowledge of Exchange, Outlook, Virus protection, LAN/WAN and TCP/IP and related software.
Desktop imaging experience
Strong troubleshooting skills
Microsoft Office 2010-2016 application support
Ability to explain technical concepts to non-technical staff
PC Software malware remediation and cleanup
Basic TCP/IP Networking concepts.
Good fundamental understanding of IP Networking and troubleshooting.
Must have excellent customer service skills and strong verbal/ written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals Education/Experience
Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment
Must have minimum of 2 years of related experience in corporate computing environment
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.