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Field Services Tech /IT Support

  • Location: Murfreesboro
  • Job Type:Contract

Posted 14 days ago

  • Expiry Date: 11 June 2022
  • Referral: 207428@accuick.com

Job Description:

  • Job Summary Install,configure, troubleshoot, diagnose and resolve issues with PC and laptops, BasicLAN network connectivity, printers, and peripherals.

  • This position will be responsible for the configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.

  • Job Duties * Manage, resolve and update tickets and escalate as needed.

  • Install computer peripherals for users.

  • Conduct diagnostic reviews in order to identify and correct any problems.

  • Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.

  • Provide software support from installing basic hardware/software and networking components to meet user needs.

  • * Basic PC Computing training for end users * May have to move various PC's and other PC related equipment needed for user relocation or new office setup.

  • * Other duties as assigned

Skill/Experience/Education

Mandatory Skills:

  • Experience providing hands on and remote customer service and support for clients.

  • Prior knowledge of Exchange, Outlook, Virus protection, LAN/WAN and TCP/IP and related software.

  • Desktop imaging experience

  • Strong troubleshooting skills

  • Microsoft Office 2010-2016 application support

  • Ability to explain technical concepts to non-technical staff

  • PC Software malware remediation and cleanup

  • Basic TCP/IP Networking concepts.

  • Good fundamental understanding of IP Networking and troubleshooting.

  • Must have excellent customer service skills and strong verbal/ written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals Education/Experience

  • Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment

  • Must have minimum of 2 years of related experience in corporate computing environment

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.