- Expiry Date: 20 August 2021
Job Summary Install, configure, troubleshoot, diagnose and resolve issues with PC and laptops, Basic LAN network connectivity, printers, and peripherals. This position will be responsible for the configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.
Manage, resolve and update tickets and escalate as needed.
Install computer peripherals for users.
Conduct diagnostic reviews in order to identify and correct any problems.
Diagnose and troubleshoot basic software problemss, install updates and upgrades in order to maintain proper functioning.
Provide software support from installing basic hardware/software and networking components to meet user needs.
Basic PC Computing training for end users
May have to move various PC's and other PC related equipment as needed for user relocation or new office setup.
Other duties as assigned
Mandatory Skills: Experience providing hands on and remote customer service and support for clients. Prior knowledge of Exchange, Outlook, Virus protection, LAN/WAN and TCP/IP and related software. Desktop imaging experience Strong troubleshooting skills Office 2010-2016 application support Ability to explain technical concepts to non-technical staff PC Software malware remediation and cleanup Basic TCP/IP Networking concepts. Good fundamental understanding of IP Networking and troubleshooting. Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals Education/Experience Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment Must have minimum of 2 years of related experience in corporate computing environment
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.