Job Description:

• Team management skills, managing a team of minimum 10+ resources

• Responsible for handling multiple sites(hospitals/clinics) within Chicago area

• Drive and motivate the team

• Customer relationship building

• Customer escalation management

• ServiceNow experience preferred

• SLA and KPI management

• Good knowledge on field services management (Desktop/End user computing)

• Incident and request management

• Familiar with ticketing tool

• Reviewing technicians’ performance and utilization review

• On call support

• Report generation from ticketing tool

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.