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Field services Team Lead

Posted about 1 month ago

  • Expiry Date: 06 August 2022
  • Referral: 211842@accuick.com

Job Description:

  • Team management skills, managing a team of minimum 10+ resources

  • Responsible for handling multiple sites(hospitals/clinics) within Chicago area

  • Drive and motivate the team

  • Customer relationship building

  • Customer escalation management

  • ServiceNow experience preferred

  • SLA and KPI management

  • Good knowledge on field services management (Desktop/End user computing)

  • Incident and request management

  • Familiar with ticketing tool

  • Reviewing technicians’ performance and utilization review

  • On call support

  • Report generation from ticketing tool

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.