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End User Support Consultant(Onsite from Day 1)

Posted about 1 month ago

  • Expiry Date: 15 May 2022

Job Description:

Looking for:

  • Desktop/Solution Center Experience

  • iPhone

  • Service Now

  • SCCM

General Description

  • As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers. A Technical Certification (Microsoft/HP/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.

Responsibilities:

  • Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support

  • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.

  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

  • Perform managed print service invoicing/meter read/polling report verification

  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.  

  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

  • Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety

  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.

  • Read, understand and comply with the company’s safety policies, rules, procedures and practices.

  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.  

  • Promptly report to management all incidents, including injuries, illnesses and near misses.

  • Observe general principles of incident prevention and participate in the requirements of the safety program.

  • Use devices and wear PPE as per regulatory requirements and client standards. 

  • Refrain from causing or participating in harassment or violence.

  • Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.

  • When performing work on behalf of client on a client’s work site, abide by the policies, rules, and procedures that are stipulated within the client’s safety program.

  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.

  • Comply with the provincial OHS Act, Regulations and Code.· Set an example for good safety conduct.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.