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End User Support

Posted 26 days ago

  • Expiry Date: 06 February 2023
  • Referral: 206506@accuick.com

Job Description:

Responsibilities:

  • Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support.

  • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance.

  • Respond to end-user requests for updates on ticket status and promptly follow up as needed. 

  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) 

  • Perform managed print service invoicing/meter read/polling report verification.

  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk  assessments, controls verifications, facility inspections, maintenance of verification logs.

  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. 

  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. 

  • Provide On-call support if required outside business hours on a rotational basis.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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