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End User Support

Posted 14 days ago

  • Expiry Date: 11 June 2022
  • Referral: 204509@accuick.com

Job Description:

Responsibilities:

  • Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support. Provide On-call support if required outside business hours on a rotational basis 

Health and Safety Responsibilities:

  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end. 

  • Promptly report to management all incidents, including injuries, illnesses and near misses. 

  • Observe general principles of incident prevention and participate in the requirements of the safety program. 

  • Use devices and wear PPE as per regulatory requirements and HCL’s standards. 

  • Refrain from causing or participating in harassment or violence.

  • Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.

  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.