​Job Description:

• Adhering to SLAs.

• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.        

• ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead.              

• Handling tickets / requests to troubleshoot the nature  of reported problems and taking necessary steps to resolve those problems.

• Troubleshooting technical issues.       

• Ensuring that the processes are adhered to.         

• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone   equipment in offices.

• Tracking work tickets on ITIL based  ticketing system like Service Now & Remedy.              

• Troubleshooting network  connectivity issues and diagnosing and solving hardware/software issues. 

• Performs repairs  on computers, laptops, printers and any other authorized peripheral equipment.        

• Improves and maintains customer and employee satisfaction.      

• Performing asset inventory  activities  as needed.

• Create documentation for process and procedures.

• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.      

• Providing frontline customer support at  the Genius Bar, including hardware and software troubleshooting and diagnosis.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.