- Expiry Date: 05 June 2022
Client is an American financial services and bank holding company with operations worldwide. It is the second-oldest continually operating United States bank.
Note: Varies based on assigned duties/performance. Potentially 2-3 days per week remote
Maintain a working knowledge of established departmental policies and procedures, mainframe system applications, and corporate bank policies as they pertain to job assignments.
Respond in a timely manner and effectively process basic to moderate requests, inquiries and proposals received from both external and internal clients.
Escalates unresolved or unusual issues as needed to senior staff members or management for guidance and resolution.
Document and communicate efforts accordingly with business centers, collections, and management associates.
Review assigned reports and work queues to provide optimal customer service and reduce risk exposure.
Follow-up with customers, dealerships, business centers, and other third parties to secure collateral interest, ensure the claim process is complete, and confirm product rebates due are received and processed.
Use multiple systems, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures.
Interacts professionally with dealers, customers, and other vendors to obtain missing or invalid.
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