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Digital CX Strategist

  • Location: Pleasanton
  • Job Type:Contract

Posted 25 days ago

  • Expiry Date: 02 December 2021

​​​​Job Description:

  • The Digital CX Strategist will focus on the Digital Customer Experience leading the design and delivery of the Single Sign On Capability (SSO - Okta).

  • This role will work directly with program leadership and workstream leads to identify future state processes and experiences while also driving the integration of identified properties via SSO. Leveraging agility best practices, this self starter will be an integral part in identifying the future state and helping deliver the value through frequent releases.

Responsibilities

  • The Digital CX Strategist position is a key part of the Digital Customer Experience (DCE) program. The Digital Customer Engagement program is a multi-year CLIENT effort to deliver a unified, seamless customer experience leveraging technology-driven business processes and systemic improvements. The Digital CX Strategist will need to demonstrate a good working knowledge of CX Strategy, Digital Technologies, and Product Management.

  • Product Management:

  • Act as the single point of contact between a program and multiple working teams across multiple teams - CX, Community, Support, UX, etc.

  • Track and prepare the report of testing activities like results, case coverage, required resources, defects discovered and status, performance baselines, etc.

  • Participate in Program Increment (PI)I Planning, Pre- and Post-PI Planning, & Solution Demos

Business Analyst:

  • Identify business process improvement opportunities

  • Identify and define business requirements

  • Facilitative process design sessions

  • Analyze and map business processes (current/future state)

  • Analyze process and data to identify gaps

  • Key Skills

  • Facilitating decision making / aligning stakeholders on key business decisions

  • Scheduling / Facilitating meetings and planning / prioritizing cadence of work

  • Strong aptitude for testing methodologies

  • Dependency management

  • Issue and risk triage

  • Executive messaging and status reporting

  • Process re-engineering

  • Data analysis

  • Operate within an Agile environment and manage creation of user stories

  • Proficient at multitasking with a high level of initiative

  • Ability to leverage multiple test tracking tools such as Google Slides, Confluence,Docs, Sheets, Smartsheeets, Asana, JIRA, etc.

  • Excellent communication/interpersonal skills

  • Qualifications (looking for total 5-7 years of experience across all functions)

  • 3 years experience with SaaS technologies

  • 5 plus years of proven experience in a Business Analyst, Test Lead or Systems Development capacity

CALL NOTES:

  • Location: 1. Chicago, 2. Atlanta, or 3. Pleasanton.

  • Opportunity for extension/conversion: Yes, depending on performance. Wants this person to go onsite in Chicago/Atlanta/Pleasanton when/if extended or converted - would like to see someone close to CLIENT office

  • 40hours/week, No OT. Yes for WFH

Top 3 skills:

  • CX Strategy

  • Product Management

  • Business analyst

  • Understanding of AEM, Single Sign On(SSO) or SaaS environment before would be a bonus

  • Minimum 5 years of Business Analyst experience

  • Interview Process: 3 or 4 rounds of zoom interview

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.