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Desktop Support Technician

  • Location: Suffern, Rockland, New York
  • Job Type:Contract

Posted 19 days ago

  • Expiry Date: 01 October 2021

Job Description:

  • As a Desktop Support Technician with Minimum of 5 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes

  • Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals

  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)

  • Support for Operating System, base load software, MS Office suite and other business application

  • Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

  • Access related issues with password and security, application configuration and troubleshooting, and general inquiries

  • Support for the Mobility devices

  • VIP user support

  • Manage the ticket queue in ITSM system and ensure they are resolved and closed within the defined service level maintenance

  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.

  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

  • Provide On-call support if required outside business hours on a rotational basis

Desired Skill sets:

  • Strong understanding of Client based Operating Systems

  • Strong ticketing system experience

  • Proficient understanding of level 1 Helpdesk services

  • Strong understanding of end user hardware

  • Strong knowledge of client-based applications

  • Proficient with common network protocols (TCP/IP) for device connectivity issues

  • Excellent communication skills

  • Excellent customer engagement and customer service skills

  • Strong desire to help, share, and assist others

  • Excellent analytical skills, Work Ethic and Problem-solving skills

  • Basic Safety knowledge to assist users with ergonomic equipment

  • Ability to lift heavy equipment’s within stockroom

  • Customer experience - CSAT focused with Customer is #1 Attitude

  • Professional and courteous and Ability and patience to work in a high dense client environment

  • Person should have project Management understanding.

  • Work and Co-Ordinate with Project Management Team.

  • Share periodic updates with Project team.

  • Participate in status and progress update meetings as in when required.

  • Created/Update and progress charters.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.