- Expiry Date: 03 December 2022
- Referral: email@example.com
Eligibility, Knowledge, Skills & Experience
3-4 yrs of University education post High school (B.Sc. or Diploma)
2-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience is mandatory
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following:
MAC support experience is must
Windows Operating systems - Windows XP/ 7 /10
Remote desktop connectivity applications
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
Configuring the MS Outlook - via Exchange or POP
Making Calendar entries - setting up meetings
Sharing of calendar address book and contacts.
Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.
Setting up Rules in MS outlook
Knowledge of the working principles of DHCP and DNS.
Setting up/troubleshooting wired and wireless connections.
Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.
Troubleshooting internet explorer issues - like secured sites not opening.
Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed
VPN and remote dial-in users
Support for laptop, desktops, and printers
Adobe Acrobat and other common desktop applications
Basic knowledge of ITIL processes
Willing to work in 24 x 7 operations
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.