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Desktop Support Level 2

Posted about 1 month ago

  • Expiry Date: 03 December 2022
  • Referral: 219200@accuick.com

Job Description:

Eligibility, Knowledge, Skills & Experience

  • 3-4 yrs of University education post High school (B.Sc. or Diploma) 

  • 2-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. 

  • Phone support experience is mandatory

  • Technical helpdesk or technical call center experience is necessary.

  • Disciplined, systematic problem-solving skills required. 

Hands-on work experience with the following:

  • MAC support experience is must 

  • Windows Operating systems - Windows XP/ 7 /10 

  • Remote desktop connectivity applications 

  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange 

MS Outlook: 

  • Configuring the MS Outlook - via Exchange or POP 

  • Making Calendar entries - setting up meetings 

  • Sharing of calendar address book and contacts. 

  • Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email. 

  • Setting up Rules in MS outlook 

  • Knowledge of the working principles of DHCP and DNS. 

  • Setting up/troubleshooting wired and wireless connections. 

  • Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress. 

  • Troubleshooting internet explorer issues - like secured sites not opening.

  • Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed 

Internet Troubleshooting: 

  • VPN and remote dial-in users 

  • Support for laptop, desktops, and printers 

Others:

  • Adobe Acrobat and other common desktop applications 

  • Basic knowledge of ITIL processes 

  • Willing to work in 24 x 7 operations 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.