Job Description:

• Experience-based Windows 7/10 support BitLocker encryption Configuration/imaging Crash/BSOD resolution Installation environment General Windows OS troubleshooting.

• Hardware support and troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devices

• Microsoft Office proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support) Visio, Project (support)

• Able to create documentation and contribute to KB articles O365 support.

• Understands and Perform Asset Management Procedures.

• Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.

• Escalation Management / Team Performance Management.

• Flexibility to work in a 24x7 work environment; Provides on premises support to other teams (if-required)

• Regular shift timings can be between 6am to 8pm, any additional requirements may require the shift adjustments outside of this time.

• Flexible to support Deskside Support of Treasury Department.

• Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops.

• Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software.

• Become familiar with local and regional infrastructure, key contacts, and escalations about other teams in the business

• Demonstrate outstanding understanding and communication when working with clients.

• Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job) PREFERRED SKILLS AND COMMON TASKS ON THE JOB.

• Basic network troubleshooting Experience working with basic network hardware (switches)o Troubleshooting connectivity issues Thorough understanding of wireless/wired networks.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.