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Desktop Support Consultant

Posted 12 days ago

  • Expiry Date: 22 July 2022
  • Referral: 207699@accuick.com

Job Description:

  • Experience-based Windows 7/10 support BitLocker encryption Configuration/imaging Crash/BSOD resolution Installation environment General Windows OS troubleshooting.

  • Hardware support and troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devices

  • Microsoft Office proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support) Visio, Project (support)

  • Able to create documentation and contribute to KB articles O365 support.

  • Understands and Perform Asset Management Procedures.

  • Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.

  • Escalation Management / Team Performance Management.

  • Flexibility to work in a 24x7 work environment; Provides on premises support to other teams (if-required)

  • Regular shift timings can be between 6am to 8pm, any additional requirements may require the shift adjustments outside of this time.

  • Flexible to support Deskside Support of Treasury Department.

  • Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops.

  • Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software.

  • Become familiar with local and regional infrastructure, key contacts, and escalations about other teams in the business

  • Demonstrate outstanding understanding and communication when working with clients.

  • Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job) PREFERRED SKILLS AND COMMON TASKS ON THE JOB.

  • Basic network troubleshooting Experience working with basic network hardware (switches)o Troubleshooting connectivity issues Thorough understanding of wireless/wired networks.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.