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Desktop Support Consultant

Posted 22 days ago

  • Expiry Date: 17 December 2022
  • Referral:

Job Description: 

No. of positions - 12

  • Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Workstations, and Printers.   

  • Understanding of Microsoft Outlook including ability to trouble shoot and resolve diagnosed issues on a computer.

  • Service Now software understanding, including the ability to pull up related site queue tickets and perform necessary updates on tickets. 

  • Ability to pull reports from Service Now to identify hardware asset and customer details. 

  • Trouble shooting competency, which includes the ability to problem solve hardware and software issues. 

  • Ability to communicate in a courteous and effective manner with customers, including timely contact and follow up. 

  • Self-motivated and able to prioritize work activities including customer support and other assigned activities. 

  • Ability to multi-task and have good time management skills.

  • Some locations may require Tech to assist or lead support on manufacturing equipment (PC’s & Printers). Dual role desktop support and manufacturing support.

  • On call requirements where employee participates in a weekly rotation with other members of the team to work and resolve High tickets after hours. 

  • Techs perform lead support role for identified buildings and will be assigned backup support role for another tech. 

  • Ability to work independently and utilize tools and resources (ex: knowledge base documentation and communications prior to reaching out to peers and technical lead).

  • Physical abilities including:  lift 60lb, and stooping down to setup or remove equipment. 

  • Reliable means of transportation to travel between sites, if necessary.

  • Each tech is required to provide own tools for performing work functions (ex: screwdrivers and / or pliers). 

  • Must speak English.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.