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Desktop Support Consultant

Posted 11 days ago

  • Expiry Date: 16 December 2022
  • Referral:

Job Description:

  • Adhering to SLAs

  • Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.      

  • ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead.              

  • Handling tickets / requests to troubleshoot the nature  of reported problems and taking necessary steps to resolve those problems.

  • Troubleshooting technical issues       

  • Ensuring that the processes are adhered to     

  • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone   equipment in offices.

  • Tracking work tickets on ITIL based  ticketing system like Service Now & Remedy.          

  • Troubleshooting network  connectivity issues and diagnosing and solving hardware/software issues. 

  • Performs repairs  on computers, laptops, printers and any other authorized peripheral equipment.   

  • Improves and maintains customer and employee satisfaction.       

  • Performing asset inventory  activities  as needed.

  • Create documentation for process and procedures.  

  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.

  • Providing frontline customer support at  the Genius Bar, including hardware and software troubleshooting and diagnosis.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.