- Expiry Date: 05 June 2022
Adhering to SLAs.
Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.
ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead.
Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
Troubleshooting technical issues.
Ensuring that the processes are adhered to.
Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like Service Now & Remedy.
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performs repairs on computers, laptops, printers and any other authorized peripheral equipment.
Improves and maintains customer and employee satisfaction.
Performing asset inventory activities as needed.
Create documentation for process and procedures.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.