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Desktop Support

  • Location: Austin, Travis, Texas
  • Job Type:Contract

Posted 2 months ago

  • Expiry Date: 22 August 2021

About Our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Key Responsibilities to include but are not limited to:

  • Deliver world-class IT support to onsite and remote end users

  • Independently resolve complex, break/fix issues in person or via telephone

  • Troubleshoot Windows 7/10 OS issues.

  • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

  • Setup and monitor high-priority executive meetings utilizing collaboration and AV services

  • Provide technical support to Office Services as needed

  • Provide recommendations regarding new technologies to better support all executives, and users

  • Perform regular walkthroughs to provide proactive support to high visible individuals

  • Acts as a resource for IT projects and initiatives in other functional areas as needed

  • Receive and respond to incoming support requests in a timely manner including off hours

  • Follow set procedures for logging, reporting, and statistically monitoring desktop operations

  • Set reasonable expectations that can be counted on

  • Present the facts transparently to promote collaborative solutions

Job Requirements:

  • Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)

  • 5+ years’ direct experience supporting C-Suite executives and other VIP staff

  • 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.

  • 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)

  • 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.

  • Hands-on troubleshooting experience with the ability to perform under intense scrutiny

  • Working technical knowledge of current protocols, operating systems, and standards

  • Strong written and oral communication skills with a focus on executive level support

  • Analytical and problem-solving abilities, with keen attention to detail

  • Self-motivated and directed, with the ability to effectively prioritize and execute

  • Experience working in a team-oriented, collaborative environment

  • Strong customer-service orientation with a focus on customer satisfaction

  • Highest degree of professionalism and integrity

  • Flexibility to be on call during off hours and weekends

  • Ability to research and test new technologies and solutions

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.