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Deskside Support

Posted 11 days ago

  • Expiry Date: 03 September 2022
  • Referral:

​Job Description:

General Description :

  • This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities :         

  • Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines

  • Works with vendor support contacts to resolve technical problems

  • Works with service desk and RDS as appropriate to determine and resolve problems received from clients

  • Responds to support requests from service desk, users and other infrastructure teams

  • Performs upgrades as directed to ensure the longevity of equipment

  • Keep track of request and make sure they are implemented as planned

  • Participate in incident handling concerning desktop changes.

  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

  • Microsoft environment knowledge (desktop & server).

  • Have some level of technical understanding of the products building up a desktop service.

  • Experience from the desktop environment.

  • Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.         

  • Provide weekly reports      

  • Implement best practices 

  • Be the single point of contact with customer              

Technical Requirements:

  • Exposure on managing remote sites   

  • Phone support experience necessary.

  • Technical helpdesk or technical call center experience is necessary.

  • Disciplined, systematic problem solving skills required.

  • Windows and Novell Operating systems             

  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000

  • Servers: Windows 2000, Windows 2003, Windows 2008,•Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007

  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

  • Internet browsers (e.g. Explorer, Chrome, Firefox),

  • VPN and remote dial-in users

  • Support for laptop, desktops, AV Devices and printers

  • PDA and blackberry support 

  • Apple Ipad Device support    

  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.