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Deskside Support

Posted 12 days ago

  • Expiry Date: 08 July 2021

​About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • 2+ Years supporting event monitoring is preferred.

  • Hands-on experience with the following:

  • Alert monitoring tool experience required.  HP Open View Operations –Solarwinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.

  • Application monitoring experience, SAP Monitoring preferred. ( Tools – SolMan, CA Wily)

  • ITSM tool experience.  HP SM7, HP Service Desk preferred. Others accepted

  • Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)

  • Hardware Knowledge required working closely with network engineers, systems administrators and software engineers for technology and hardware upgrades.

  • ITIL Certification preferred.

  • Core understanding of SLA/OLA and ability to adhere to stringent time requirements

  • Telecommunication Equipment Knowledge (Radio, Wireless Networks, 

  • IT communication Tower Hardware.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.