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Deskside Engineer

Posted 12 days ago

  • Expiry Date: 05 June 2022

Job description:

  • Desktop Setup.

  • Termination - Asset Collection.

  • Hardware refresh for Windows & other devices.

  • Forecasting (Assessment of availability) of enough hardware inventory to make sure no work stoppage is there for new PC  setup or Tech Refresh.

  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees.

  • Assist management in creating training materials pertaining to computer troubleshooting and usage.

  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

  • Maintain a working log detailed all required system updates, as well as the date of completion.

  • Attending in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.

  • Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company.

Technical knowledge:

  • Windows & Mac operating system knowledge Advantage if Linux is there. Not mandatory.

  • Good knowledge on rebuilding Mac and Windows.

  • Good knowledge about basic windows and Mac Troubleshooting.

  • Able to troubleshoot audio video devices.

  • Should have knowledge in hosting virtual meetings.

  • To provide support for on call escalations and doing root cause analysis of given issue.

  • To independently resolve tickets within agreed SLA of ticket volume and time.

  • To adhere to quality standards, regulatory requirements and company policies.

  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.

  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.