Job Description:

Technical Skills:

• Familiar with basic computer and network troubleshooting techniques and methodologies PC Troubleshooting tasks.

• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Client Software.

• Installing Printer drivers, IP Printing/Cloud Printing.

• OneDrive Setup and migrations w/ OneNote Cloud Sharing.

• Attempt Data Recovery on failed systems.

• Troubleshoot Encryption issues.

• Troubleshoot Password issues.

• MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365.

• Mac LAN / WAN connectivity troubleshooting Network Troubleshooting task.

• Diagnose cabling issues.

• Network port connectivity verifications.

• Locating rogue networking devices.

• Networking component swap outs (Router, Switch, WAP).

• Ability to become familiar with FedEx approved hardware.

• Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting.

• Ability to utilize TACACS to view switch information.

• Ability to utilize NetDB to perform port assignments.

• Customer Communication Skills.

• Ability to maintain composure with challenging customers.

• Able to direct customers to correct support groups.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.