Job Description:

​Roles and Responsibility: 

• Ability to contact and troubleshoot directly with users to resolve various software and hardware issues.  

• Good customer service focus personality and ability with a “can do” attitude expected.  

• Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)   

• Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)   

• User equipment moves within the office (disconnect equipment, relocate, and reconnect, retrieval)   

• Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)   

• Staging and imaging computers (unboxing, setup in staging area, image machines using Client’s process)   

• Maintain equipment records in inventory and stock   

• Asset management systems - Manage hardware inventory and keep hardware databases updated.  

• Windows OS System Image Deployment with SCCM and QA check them.  

• Clean and repair machines. Changing laptop batteries, keyboards, replacing RAM.  

• Trouble shoot boot issues such as blue screen / BIOS setting / Boot start up issues.  

• Move laptops and desktops/workstations around the building as directed by the Team lead.  

• Good understanding of Windows 10 and Office 365 apps. SharePoint, ServiceNow, Active Directory and Software Center a big plus.  

• ITSM ticket system experience    

• Hardware/ Software troubleshooting and repair skills on:   PC’s / Laptops / Outlook & Microsoft application basic troubleshooting.   

• Other tasks as directed by the supervisor.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.