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Desk Side Support

  • Location: Denver City
  • Job Type:Contract

Posted 23 days ago

  • Expiry Date: 22 August 2022
  • Referral: 213002@accuick.com

Job Description:

Roles and Responsibility: 

  • Ability to contact and troubleshoot directly with users to resolve various software and hardware issues.  

  • Good customer service focus personality and ability with a “can do” attitude expected.  

  • Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)   

  • Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)   

  • User equipment moves within the office (disconnect equipment, relocate, and reconnect, retrieval)   

  • Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)   

  • Staging and imaging computers (unboxing, setup in staging area, image machines using Client’s process)   

  • Maintain equipment records in inventory and stock   

  • Asset management systems - Manage hardware inventory and keep hardware databases updated.  

  • Windows OS System Image Deployment with SCCM and QA check them.  

  • Clean and repair machines. Changing laptop batteries, keyboards, replacing RAM.  

  • Trouble shoot boot issues such as blue screen / BIOS setting / Boot start up issues.  

  • Move laptops and desktops/workstations around the building as directed by the Team lead.  

  • Good understanding of Windows 10 and Office 365 apps. SharePoint, ServiceNow, Active Directory and Software Center a big plus.  

  • ITSM ticket system experience    

  • Hardware/ Software troubleshooting and repair skills on:   PC’s / Laptops / Outlook & Microsoft application basic troubleshooting.   

  • Other tasks as directed by the supervisor.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.