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Desk Side Services

  • Location: Wilmington, New Castle County, Delaware
  • Job Type:Contract

Posted 28 days ago

  • Expiry Date: 01 August 2021

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • General Purpose To provide Deskside support to End users for applications and Hardware support at client site.

Qualification:

  • Bachelor degree preferred in IT.

  • Excellent and effective communication skills.

  • Knowledge of ITIL processes

  • Focused on processes and SLAs Tasks and Responsibilities

  • Proven work experience as a Desktop Support Engineer.

  • Hands-on Experience with Windows/linux/Mac OS environments.

  • Working knowledge of office automation products and Computer peripherals like Printers and scanners.

  • Knowledge of network security practices and anti-virus programs.

  • Ability to perform remote troubleshooting and provide clear instructions.

  • Excellent problem-solving and multitasking skills.

  • Addressing user tickets, diagnose and resolve technical hardware and software issues related to Windows 10 OS, mobile devices, and network related issues.

  • Strong Microsoft Office skills (Outlook, Word, and Excel)

  • Walking customers through installing application and computer peripherals.

  • Conduct remote troubleshooting, test alternative pathways until you resolve an issue.

  • Good knowledge of Service Now, LogmeIn and MS Teams

  • Strong customer service skills

  • To provide support for on call escalations and doing root cause analysis of given issue

  • To independently resolve tickets within agreed SLA of ticket volume and time

  • To adhere to quality standards, regulatory requirements and company policies

  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Experience :

  • 2.5-5 Years

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.