- Expiry Date: 10 October 2021
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to ’s operating environment.
Bachelor’s degree in IT or Computer Science preferred
Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.
Active Directory Administration and Infrastructure Design
Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
Microsoft Office Suite (2010/2016) advanced troubleshooting.
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
General knowledge/troubleshooting for Macs
General knowledge/troubleshooting for Networking
General knowledge of Microsoft Intune
Skype Video Conferencing system support
Understand and troubleshoot Azure MFA
Strong customer service skills
Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and L3 application teams.
Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
Ensures consistent processes, procedures and technologies are utilized across the enterprise environment.
Understand and follow direction provided by the Application and System Services team leads and managers.
Document recurring issues in the Knowledge Base
Document in detail case status and tasks / work completed with end users in the ITSM system
Follow the critical incident process
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.