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Desk side Engineer

  • Location: Andover, Essex, Massachusetts
  • Job Type:Contract

Posted 10 days ago

  • Expiry Date: 10 October 2021

Job Description:

  • This position is for an experienced technician on the Desktop Support team responsible for partnering with both  IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to ’s operating environment.

Required Qualifications:

  • Bachelor’s degree in IT or Computer Science preferred

  • Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:

  • Mobile Device Management and Mobile Web Apps, iOS, etc.

  • Active Directory Administration and Infrastructure Design

  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry

  • Microsoft Office Suite (2010/2016) advanced troubleshooting.

  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue

  • General knowledge/troubleshooting for Macs

  • General knowledge/troubleshooting for Networking

  • General knowledge of Microsoft Intune

  • Printers

  • Skype Video Conferencing system support

  • Office 365

  • Understand and troubleshoot Azure MFA

  • Desktop imaging

  • Strong customer service skills


  • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and  L3 application teams.

  • Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.

  • Ensures consistent processes, procedures and technologies are utilized across the enterprise environment.

  • Understand and follow direction provided by the Application and System Services team leads and managers.

  • Document recurring issues in the  Knowledge Base

  • Document in detail case status and tasks / work completed with end users in the  ITSM system

  • Follow the  critical incident process

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.