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Customer Support Specialist

Posted about 1 month ago

  • Expiry Date: 02 October 2023

​"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Support Specialist

Location: 266 Beacon Drive Winterville, NC 28590

Duration: 5 Months Contract

Pay Rate: $12 to $14.85/hr.

About Client:  

The client is an American bank holding company. Its bank operates 2,781 branches in 15 states and Washington, D.C., and offers consumer and commercial banking, securities brokerage, asset management, mortgages, and insurance products and services. It is on the list of the largest banks in the United States by assets. 


  • Collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

  • Place or receive calls in priority order as established by management. 

  • Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.

  • Determine the cause of delinquency and the best course of action to assist the delinquent customer.

  • Order an updated credit bureau report or initiate the skip-tracing process in accordance with established standards.

  • Review files from Loan Services in accordance with established standards, if applicable.

  • Initiate deferrals on accounts based on written policy guidelines.

  • Process customer's payments through the electronic draft, if applicable.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.