- Expiry Date: 22 January 2022
Provide on-boarding and ongoing support to client institutions and processors to ensure customer expectations are exceeded.
Coordinate directly with customers and multiple internal teams to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
Report customer project accomplishments and deliverables to management.
Review and approve card program changes and trend opportunities for department development.
Proactively identify operational opportunities to increase service quality or efficiency.
Assess operational opportunities to increase service quality or efficiency.
Prepare and maintain detailed project plans, status reports, and issues logs.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate internal resources to ensure delivery on commitments.
Typically requires a minimum of 5-7 years of experience in a customer support role in software, financial or information services.
Must understand secure and non-secure card personalization requirements per industry standards.
Excellent time management, organization, and planning skills are essential.
Demonstrated success in customer relationship management.
Effectively prioritize and multi-task under deadlines.
Excellent verbal, written, presentation and interpersonal skills are required.
About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.