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Customer Support/Service

  • Location: Indianapolis
  • Job Type:Contract

Posted about 1 month ago

  • Expiry Date: 22 January 2022

​​​​​​​​​​​​​​​​​​​​​Job Description:

  • Provide on-boarding and ongoing support to client institutions and processors to ensure customer expectations are exceeded.

  • Coordinate directly with customers and multiple internal teams to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.

  • Report customer project accomplishments and deliverables to management.

  • Review and approve card program changes and trend opportunities for department development.

  • Proactively identify operational opportunities to increase service quality or efficiency.

  • Assess operational opportunities to increase service quality or efficiency.

  • Prepare and maintain detailed project plans, status reports, and issues logs.

  • Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.

  • Coordinate internal resources to ensure delivery on commitments.

Required Experience:

  • Typically requires a minimum of 5-7 years of experience in a customer support role in software, financial or information services.

  • Must understand secure and non-secure card personalization requirements per industry standards.

  • Excellent time management, organization, and planning skills are essential.

  • Demonstrated success in customer relationship management.

  • Effectively prioritize and multi-task under deadlines.

  • Excellent verbal, written, presentation and interpersonal skills are required. 

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.