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Customer Service Specialist

Posted 8 months ago

  • Expiry Date: 30 January 2022

About Our Client:Client is an American financial services and bank holding company with operations worldwide. It is the second-oldest continually operating United States bank.

​​​Job Description:

  • Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations. 

  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept. 

  • Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.

Must Have- Skills / Prior Experience

  • High school graduate

  • Basic computer skills

  • Strong verbal and written communication skills

  • Ability to perform in a fast paced, highly dynamic environment

  • Previous customer service, collection/recovery or lending experience

  • ** During Training   hours are M - F  (9-6).   Effective 2/22/22  'Ensure candidate can work the hours of  – T-Th (11-9) F (9-6) and Saturday(8-1) 

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.