Customer Service Representative - Remote
- Location: United States of America
- Job Type:Contract
Posted 12 days ago
- Expiry Date: 16 April 2023
- Referral: email@example.com
100% remote with hard-wired internet set up. Must be able to work any shift between 8am-8pm EST Monday-Friday
For our Consumer Engagment Preventive care program, these representatives duties include reaching out to female members for UHC in an attempt to educate them on their yearly mammogram while also scheduling their appointments. The function of this program is to speak with our members to inform them of their free yearly mammogram, schedule their appointments and also confirm the procedure was performed. Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
Delivers basic technical, administrative, or operative Customer Service tasks
Performs simple data entry, sorts requests, and maintains files
Understands simple instructions and procedures
Performs Customer Service duties under direct instruction and close supervision
Work is allocated on a day-to-day or task-by-task basis with clear instructions
Entry point into professional roles
Connect with an average of 50-80 inbound and outbound callers per day, including members and physicians offices
Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
Ability to be empathetic understanding that we are dealing with sensitive content with our members.
Minimum Experience required:
1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
Must be able to type more than 30 words per minute
Customer Service Skills (history of customer service exp) preferred
High School diploma or equivalent
INBOUND AND OUTBOUND
CUSTOMER SERVICE ORIENTED
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.