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Customer Service Representative - Remote

Posted 16 days ago

  • Expiry Date: 06 October 2023
  • Referral:

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Note: The Client said during the call that any type of customer service experience ( retail, restaurant, etc. ) would be acceptable and they will teach at the call center.

Are you looking to launch your career in a field that truly makes a difference in people's lives? Are you passionate about helping others and eager to contribute to the well-being of Vermont's communities? If so, we have an exciting opportunity for you!”Please keep the subject line as mentioned below, so that we can get more responses.

Job Type: Contract 3 months to start + extension based on performance

Job Description:


The Customer Support Center Representative will play a crucial role as the centralized statewide support hub for Vermont's public health care programs and the Vermont Health Connect (VHC), the Health Benefits Exchange (HBE) for the State of Vermont. As a key member of the Customer Support Center (CSC) team, you will be responsible for providing comprehensive information, assistance, and enrollment support to individuals, families, small group employees, brokers, and in-person assistors seeking services related to Vermont Health Connect.


  • Provide High-Quality Customer Service: Engage with customers in a professional, courteous, and empathetic manner via phone, email, or other communication channels. Address inquiries, concerns, and requests promptly and efficiently, striving to meet or exceed customer expectations.

  • Information and Enrollment Assistance: Offer accurate and up-to-date information about Vermont's public health care programs, Qualified Health Plans, and the Vermont Green Mountain Care programs. Assist customers with the enrollment process, benefit counseling, and eligibility verification.

  • Utilize State Systems: Utilize the State's eligibility and enrollment portal, Customer Relationship Management (CRM) software, and other designated State systems to manage customer interactions, process applications, and track customer data accurately.

  • Troubleshooting and Issue Resolution: Identify and resolve customer issues, complaints, and escalations promptly, working collaboratively with relevant departments and personnel to achieve satisfactory outcomes.

  • Maintain Compliance: Adhere to all applicable policies, procedures, and regulations related to customer data privacy, security, and service quality. Maintain a strong understanding of relevant health care regulations and updates.

  • Training and Continuous Improvement: Participate in training sessions and stay updated on program changes to ensure accurate and efficient assistance to customers. Provide feedback to improve overall service delivery and customer satisfaction.

  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.


  • Education: High school diploma or equivalent is required.

  • Experience: Previous experience in customer service, call center support, or health care enrollment assistance is highly desirable.

  • Communication Skills: Excellent verbal and written communication skills. Ability to communicate complex information clearly and effectively.

  • Empathy and Patience: Demonstrate empathy, patience, and active listening skills when interacting with customers, including those in challenging situations.

  • Technical Proficiency: Comfortable navigating computer systems, databases, and customer relationship management (CRM) software. Ability to adapt to new software and technology tools.

  • Problem-Solving Skills: Strong analytical and problem-solving abilities to handle a variety of customer situations effectively.

  • Compliance: Familiarity with health care regulations and data privacy laws is an advantage.

  • Multilingual Skills: Proficiency in additional languages, especially languages spoken in Vermont communities, is a plus.

  • The Customer Support Center Representative will be part of a dynamic team dedicated to providing exceptional customer service and support to Vermont residents seeking health care program information and assistance. This role presents an exciting opportunity to contribute to the well-being of Vermont's citizens and make a positive impact on their access to essential health care services.

Note: This job description is intended to outline the primary duties, qualifications, and job scope associated with this position. It is not an exhaustive list of all tasks and responsibilities that may be required.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.