- Expiry Date: 15 April 2023
- Referral: email@example.com
Client is a business unit within client that assists Medicare eligible retirees to select appropriate Medicare health plans.
A Sales and Service Customer Service Associate will handle any customer who has no existing enrollment within ARHS.
The CSA responsibilities include: scheduling participants for their appointment with a Benefit Advisor, answering customer inquiries, and understanding basic Medicare.
Making outbound calls to confirm/reschedule participant’s appointment with a Benefit Advisor.
Answer inbound phone calls to schedule appointments for participants to speak to a Benefit Advisor
Answer inbound phone calls pertaining to the status of an application or general customer inquires.
Respond to instant live chat requests from customers.
Actively listening to participants to understand both verbal and non-verbal queues.
Researching options in proprietary client tools and elsewhere on the internet.
Demonstrating sustained confidence and resilience during challenging interactions.
Fully and accurately documenting all conversations and actions taken on each interaction.
Working with benefit advisors and enrollment specialists, assisting them with their work load during periods of high call volume.
Qualifications for a Customer Service Representative:
Possess ability to talk and efficiently type simultaneously.
Strong keyboarding skills and desktop navigation.
Proven success in maintaining a calm and professional demeanor in a fast paced business environment.
Meets or exceeds all key performance indicators.
Strong written and verbal communication, customer service and rapport building skills.
Aptitude for understanding details of insurance or complex information.
Takes initiative and demonstrates strong problem solving skills.
Experience and comfort using Microsoft Word, Excel, telephony, internet and computer tools.
Must successfully completely a 10-day paid training course with no days missed.
Must have 100mbps speed, no wireless, strong internet connectivity
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ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.