Job Description:

• Client is a business unit within client that assists Medicare eligible retirees to select appropriate Medicare health plans.

• A Sales and Service Customer Service Associate will handle any customer who has no existing enrollment within ARHS.

• The CSA responsibilities include: scheduling participants for their appointment with a Benefit Advisor, answering customer inquiries, and understanding basic Medicare. 

Job Responsibilities: 

• Making outbound calls to confirm/reschedule participant’s appointment with a Benefit Advisor. 

• Answer inbound phone calls to schedule appointments for participants to speak to a Benefit Advisor 

• Answer inbound phone calls pertaining to the status of an application or general customer inquires. 

• Respond to instant live chat requests from customers. 

• Actively listening to participants to understand both verbal and non-verbal queues. 

• Researching options in proprietary client tools and elsewhere on the internet. 

• Demonstrating sustained confidence and resilience during challenging interactions. 

• Fully and accurately documenting all conversations and actions taken on each interaction. 

• Working with benefit advisors and enrollment specialists, assisting them with their work load during periods of high call volume. 

Qualifications for a Customer Service Representative: 

• Possess ability to talk and efficiently type simultaneously. 

• Strong keyboarding skills and desktop navigation. 

• Proven success in maintaining a calm and professional demeanor in a fast paced business environment. 

• Meets or exceeds all key performance indicators. 

• Strong written and verbal communication, customer service and rapport building skills. 

• Aptitude for understanding details of insurance or complex information. 

• Takes initiative and demonstrates strong problem solving skills. 

• Experience and comfort using Microsoft Word, Excel, telephony, internet and computer tools. 

• Must successfully completely a 10-day paid training course with no days missed.  

• Must have 100mbps speed, no wireless, strong internet connectivity 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.