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Customer Service Representative

Posted 2 months ago

  • Expiry Date: 27 October 2022
  • Referral: 217080@accuick.com

Job Description:

​Training Hours: 8 am. to 4 p.m.

This is a safety role

There are 3 shift options, candidate shift preference needs to be included in candidate submittal;

10 a.m. to 6:30 p.m.

111:30 a.m. to 8 p.m.

Split Shift: 8 a.m. to 12 p.m. then 3 p.m. to 7 p.m.

The first day will be orientation.

Interviews will be conducted for this site.

  • Bring your heart to work at Our Customer Care division of Pharmacy Benefit Manager business is seeking contingent support for our Pharmacy Benefit Manager division of

  • Are you interested and live within 75 miles of 2700 W. Frye Road, Mail Code 0181 Chandler, AZ. 85224?

  • An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at Health, a Fortune 4 company.

  • In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within

  • These positions will remain onsite at the Care site location for the duration of the assignment.

  • We have a comprehensive training program to ensure your success on the team. This includes onsite training of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!

  • Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are M-F, 6am-8pm. Sat 6am-4:30pm Sun-Closed Onsite

Required Qualifications:

  • 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

  • Computer proficiency in Windows-based applications

  • Ability to problem solve in a positive, productive manner

  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

  • Reliability and compliance with scheduling standards

  • Ability to exhibit patience and empathy and express assurance and confidence

  • Strong customer service skills, including courteous telephone etiquette and professionalism

  • Strong oral, interpersonal and communication skills

Qualification Rating:

Must Have

Caremark Requirements

Prior /Aetna work experience?

No

Verifyable High School Diploma or GED Required

Yes

ALERT:

This employer requires all employees, temporary labor, consultants, and contractors to be fully vaccinated against COVID-19 by their start date (other date may be inserted if start date is not accurate), subject to approved medical or religious exemptions.

Is this request for Peak Season? Select applicable value

RAMP - Customer Care

Duties:

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within

Experience:

Required Qualifications:

  • 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

  • Computer proficiency in Windows-based applications

  • Ability to problem solve in a positive, productive manner

  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

  • Reliability and compliance with scheduling standards

  • Ability to exhibit patience and empathy and express assurance and confidence

  • Strong customer service skills, including courteous telephone etiquette and professionalism

  • Strong oral, interpersonal and communication skills

Position Summary:

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within

These positions will remain onsite at the Care site location for the duration of the assignment.

Education:

  • High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.