Job Description:

• Client is currently recruiting for a Customer Service Specialist to work at the Medical Group Access Center.

• The duties of a Customer Service Specialist include but are not limited to: answer all incoming calls in a timely manner, process and triage them according to nature of call.

• Fast paced, call center environment.

• Looking for candidates who can think critically, have a high level of client focus, understand how to verbally communicate with patients, de-escalate situations, and have a desire to help people.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responds accurately to a high volume of calls demonstrating exceptional customer service skills.

• Receives and responds to all incoming calls.

• Schedule appointments according to guidelines.

• Process phone notes.

• Documentation of call is detailed and accurate.

• Demonstrates sound judgment of escalating urgent calls.

• Utilization of computer i.e.: scheduling module and EMR.

• Enter patient demographics.

• Ability to multi-task with typing and talking simultaneously.

• Routing calls appropriately.

• Utilizes Client HEAT methodology when service issues arise.

• Interacts with patients, physicians and staff to provide accurate communication.

• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School graduate.

• Prior call center/high call volume, customer service and medical office related experience required.

• Computer and keyboarding skill required.

• Knowledge of medical terminology.

• Knowledge of physician office systems and practices.

• Knowledge of computer skills and keyboarding.

• Knowledge of communication center skills.

• Superior Customer Service and soft skills.

• Excellent oral and written communication skills.

• Ability to maintain patient confidential information.

• Ability to exercise judgment, tact and diplomacy.

• Ability to handle callers, defusing situations as needed and knowing when to elevate to the next level.

• Ability to display excellent customer service skills.

• Ability to establish and maintain effective working relationships with employees, co-workers and management.

• Ability to maintain regular, consistent and professional attendance, punctuality and appearance.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.