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Customer Service Representative

  • Location: Wilmington
  • Job Type:Contract

Posted about 1 year ago

  • Expiry Date: 02 October 2022
  • Referral:

Job Description:

  • Client is currently recruiting for a Customer Service Specialist to work at the Medical Group Access Center.

  • The duties of a Customer Service Specialist include but are not limited to: answer all incoming calls in a timely manner, process and triage them according to nature of call.

  • Fast paced, call center environment.

  • Looking for candidates who can think critically, have a high level of client focus, understand how to verbally communicate with patients, de-escalate situations, and have a desire to help people.


  • Responds accurately to a high volume of calls demonstrating exceptional customer service skills.

  • Receives and responds to all incoming calls.

  • Schedule appointments according to guidelines.

  • Process phone notes.

  • Documentation of call is detailed and accurate.

  • Demonstrates sound judgment of escalating urgent calls.

  • Utilization of computer i.e.: scheduling module and EMR.

  • Enter patient demographics.

  • Ability to multi-task with typing and talking simultaneously.

  • Routing calls appropriately.

  • Utilizes Client HEAT methodology when service issues arise.

  • Interacts with patients, physicians and staff to provide accurate communication.

  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

  • Performs other related duties as required.


  • High School graduate.

  • Prior call center/high call volume, customer service and medical office related experience required.

  • Computer and keyboarding skill required.

  • Knowledge of medical terminology.

  • Knowledge of physician office systems and practices.

  • Knowledge of computer skills and keyboarding.

  • Knowledge of communication center skills.

  • Superior Customer Service and soft skills.

  • Excellent oral and written communication skills.

  • Ability to maintain patient confidential information.

  • Ability to exercise judgment, tact and diplomacy.

  • Ability to handle callers, defusing situations as needed and knowing when to elevate to the next level.

  • Ability to display excellent customer service skills.

  • Ability to establish and maintain effective working relationships with employees, co-workers and management.

  • Ability to maintain regular, consistent and professional attendance, punctuality and appearance.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.