- Expiry Date: 02 October 2022
- Referral: email@example.com
Client is currently recruiting for a Customer Service Specialist to work at the Medical Group Access Center.
The duties of a Customer Service Specialist include but are not limited to: answer all incoming calls in a timely manner, process and triage them according to nature of call.
Fast paced, call center environment.
Looking for candidates who can think critically, have a high level of client focus, understand how to verbally communicate with patients, de-escalate situations, and have a desire to help people.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds accurately to a high volume of calls demonstrating exceptional customer service skills.
Receives and responds to all incoming calls.
Schedule appointments according to guidelines.
Process phone notes.
Documentation of call is detailed and accurate.
Demonstrates sound judgment of escalating urgent calls.
Utilization of computer i.e.: scheduling module and EMR.
Enter patient demographics.
Ability to multi-task with typing and talking simultaneously.
Routing calls appropriately.
Utilizes Client HEAT methodology when service issues arise.
Interacts with patients, physicians and staff to provide accurate communication.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School graduate.
Prior call center/high call volume, customer service and medical office related experience required.
Computer and keyboarding skill required.
Knowledge of medical terminology.
Knowledge of physician office systems and practices.
Knowledge of computer skills and keyboarding.
Knowledge of communication center skills.
Superior Customer Service and soft skills.
Excellent oral and written communication skills.
Ability to maintain patient confidential information.
Ability to exercise judgment, tact and diplomacy.
Ability to handle callers, defusing situations as needed and knowing when to elevate to the next level.
Ability to display excellent customer service skills.
Ability to establish and maintain effective working relationships with employees, co-workers and management.
Ability to maintain regular, consistent and professional attendance, punctuality and appearance.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.