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Customer Service Representative

  • Location: Atlanta, Fulton, Georgia
  • Job Type:Contract

Posted 19 days ago

  • Expiry Date: 01 October 2021

​​Job Description:

  • Do you have a preferred interview schedule? preferably anytime between 10:00 a.m. to 3:00 p.m. EST

Required Qualifications:

  • High School Diploma

  • At least 3 years of experience working in a business or print production environment

  • Intermediate level of experience with Microsoft Outlook, Excel, and Word

  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery

  • Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role.

  • Excellent service orientation and work ethic

  • Must be committed to protecting client confidential information

  • Must be able to work independently with minimal direction

  • Excellent interpersonal skills, internal and client facing

  • Strong organization and communication skills (written and verbal)

  • Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures WITH THE OBJECTIVE to meet SLA target and to ensure that the performance parameters are met

Essential Responsibilities:

  • Monitors and retrieves automated policy package print jobs for policy contracts issued by client.

  • Audits, verifies, and assembles policy packages as required based on client business rules.

  • Maintains internal dashboard for tracking of policies received for

  • processing and policies mailed based on approvals received by the client.

  • Prepares mailings for policy packages ensuring recipient on electronic or manually produced labels is verified with intended recipient of package contents before package is sealed and mailed.

  • Monitors printers to ensure supplies (paper, toner, etc.) are maintained

  • at levels required to ensure optimal production output for print jobs.

  • Monitors emails from client and takes action as required to address ad hoc exception requests for manual processing.

  • Maintains direct communication with client initiating follow up and escalations as needed to ensure quality and timeliness of service delivery.

  • Proactively identifies and escalates issues with potential impact to service delivery to reporting manager

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.