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Customer Service Representative

  • Location: Whiteville
  • Job Type:Contract

Posted 26 days ago

  • Expiry Date: 08 October 2023
  • Referral:

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Description:

  • Collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

  • Place or receive calls in priority order as established by management.

  • Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.

  • Determine the cause of delinquency and the best course of action to assist the delinquent customer.

  • Order an updated credit bureau report or initiate the skip-tracing process in accordance with established standards.

  • Review files from Loan Services in accordance with established standards, if applicable.

  • Initiate deferrals on accounts based on written policy guidelines.

  • Process customer's payments through the electronic draft, if applicable.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.