Initial training onsite in Chattanooga, TN office and later Remote.

Job Description:

Require a basic typing test and basic grammar test. Initial training onsite in Chattanooga, TN office. 

Qualifications:

• All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.

Education:

• High School Diploma or equivalent required

Experience

• 1 year - Experience in a customer service support role is required

Skills Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

• Proficient oral and written communication skills

Responsibilities:

• Receiving, investigating and resolving all customer inquiries timely and accurately.

• Handling customer service inquiries and problems via the telephone.

• Ensuring all customer communication is clearly documented.

• Educating caller to ensure resolution is achieved on first contact.

• Interact through various channels such as Chat, Phone and E-mail

• Must be able to pass required testing

• Participation and attendance are mandatory.

• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules

• Work overtime as required

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.