Back to Job Search

Customer Service Rep

  • Location: Jeffersonville
  • Job Type:Contract

Posted about 1 month ago

  • Expiry Date: 28 November 2021

Job Description:

  • Providing technical and customer support to business owners and their authorized representatives

  • Take approximately 30-40 calls per day

  • Utilizing all resources to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor

  • Assist with system navigation questions

  • Assist with general paperwork inquiries

  • To understand merchant pricing along with the ability to adequately explain statement questions.

  • Maintain merchant accounts according to procedures.

  • Assisting other departments as assigned by management and determining the resolution of customer inquiries

Minimum Qualifications:

  • High School Diploma or Equivalent

  • Successful completion of the new hire training class

  • Must be Microsoft and Google/Gmail literate

  • Typically No Relevant Experience Required

  • The ability to articulate directions to various audiences, especially in emergency situations.

Skills / Knowledge:

  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.