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Customer Service Counselor

Posted 12 days ago

  • Expiry Date: 13 June 2022
  • Referral:

Job Profile Summary:

  • The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.

Job Description:
Essential Duties and Responsibilities:

  • Develop working relationships with customers and monitor engagement and progress.

  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.

  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.

  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).

  • Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.

  • Interact with other team members to provide expertise and assistance in resolving participant issues.

  • Maintain accurate and timely case notes on all customer contacts and document activities.

  • Share information about outreach and engagement efforts with project staff.

  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

  • Perform other duties as may be assigned by leadership.

Minimum Requirements:

  • High school diploma or GED required; Associate's degree from an accredited college or university preferred

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.