​JOB DESCRIPTION:

• Provide education, guidance, and support to customers and patients about Foundation Medicine’s products and services. 

• Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and email. 

• Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication. 

• Use problem solving skills to create and offer solutions to customer issues of varied complexity. 

• Ensure the successful and secure transmission of Foundation Medicine patient reports and other testing status updates. 

• Document all communication and maintain appropriate records. 

• Assist in sample procurement and supply ordering. 

• Assist in entering new test requests into the system. 

• Review and update test requests with ambiguous patient information. 

• Maintain and update database of patient information. 

• Notify appropriate internal management of client issues and complaints. 

• Meet deadlines and work gracefully under pressure. 

• Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills. 

• Demonstrate flexibility and adaptability in a fast-paced and ever-changing environment, according to shifting priorities. 

• Other duties as assigned.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.