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Customer Service Associate

Posted 16 days ago

  • Expiry Date: 02 June 2022

JOB DESCRIPTION:

  • Provide education, guidance, and support to customers and patients about Foundation Medicine’s products and services. 

  • Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and email. 

  • Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication. 

  • Use problem solving skills to create and offer solutions to customer issues of varied complexity. 

  • Ensure the successful and secure transmission of Foundation Medicine patient reports and other testing status updates. 

  • Document all communication and maintain appropriate records. 

  • Assist in sample procurement and supply ordering. 

  • Assist in entering new test requests into the system. 

  • Review and update test requests with ambiguous patient information. 

  • Maintain and update database of patient information. 

  • Notify appropriate internal management of client issues and complaints. 

  • Meet deadlines and work gracefully under pressure. 

  • Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills. 

  • Demonstrate flexibility and adaptability in a fast-paced and ever-changing environment, according to shifting priorities. 

  • Other duties as assigned.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.