- Expiry Date: 02 June 2022
Provide education, guidance, and support to customers and patients about Foundation Medicine’s products and services.
Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and email.
Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
Use problem solving skills to create and offer solutions to customer issues of varied complexity.
Ensure the successful and secure transmission of Foundation Medicine patient reports and other testing status updates.
Document all communication and maintain appropriate records.
Assist in sample procurement and supply ordering.
Assist in entering new test requests into the system.
Review and update test requests with ambiguous patient information.
Maintain and update database of patient information.
Notify appropriate internal management of client issues and complaints.
Meet deadlines and work gracefully under pressure.
Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.
Demonstrate flexibility and adaptability in a fast-paced and ever-changing environment, according to shifting priorities.
Other duties as assigned.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.