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Customer Service

  • Location: Seven Hills
  • Job Type:Contract

Posted 22 days ago

  • Expiry Date: 28 October 2021

​​Job Description:

  • CANDIDATES MUST LIVE WITHIN THE CLEVELAND, OH AREA.

  • 6 MONTH ASSIGNMENT - Need them to start on 10/18

  • This a higher level position than the Claims Associate - Consumer (1024510).Need someone with auditing experience and they would be auditing both call and claims.

  • PRIMARY PURPOSE:: To provide service transaction monitoring and analysis to Service Center colleagues to determine customer call quality and effectiveness of customer contact responses and interactions; to work with internal colleagues in resolution of defects, analyzing individual, system and customization errors and providing feedback regarding suggestions to correct measures.

Essential Functions And Responsibilities

  • Reviews inbound and outbound calls to evaluate Service Center colleagues to ensure performance meet established policies, standards, and guidelines.

Requirements:

  • CANDIDATES MUST LIVE WITHIN THE CLEVELAND, OH AREA. They will start as remote and have the potential to move to the office but not full time.They would have a hybrid schedule.

  • They would work Monday ? Friday?..8:30 ? 5 or 9-6 EST?. flexible on hours so if someone wants to work at 7am EST or 9am EST, that?s fine?

  • 6 MONTH ASSIGNMENT - Need them to start on 10/18

  • This a higher level position than the Claims Associate - Consumer (1024510) -SAME MANAGER. Need someone with auditing experience and they would be auditing both call and claims.

QUALIFICATIONS

Education & Licensing

  • Bachelor's degree from an accredited college or university preferred.

Experience

  • Two (2) years of customer service experience or equivalent combination of education and experience required. Inbound call center experience strongly preferred.

Skills & Knowledge

  • Knowledge of disability plan eligibility, coverage, and benefits

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.