- Expiry Date: 18 September 2021
About Our Client : Our client is currently one of the largest banks in the Northeast, with branches spanning from Chicago to Vermont. The bank is one of the leading provider of loans and mortgages to individuals and business in the markets they serve. With over 1,500 branches within their network, our client has been a trusted name in banking since the 1800’s and currently has over $130 billion in holdings.
The Credit Dispute Specialist thoroughly and accurately investigates and responds to credit bureau disputes received via e-OSCAR or directly from our customers within regulatory timeframes.
The Credit Dispute Research Specialist reviews various reports to troubleshoot credit bureau reporting issues.
Investigate credit bureau disputes received via e-OSCAR as well as written disputes received directly from customers using Mortgage systems, policies and procedures.
Will add pertinent information to pre-approved letters to respond to disputes received directly from our customers.
Thoroughly document information relevant to the dispute details and resolution in the system of record.
Build relationships and effectively communicate across departments within Client to request system updates as well as obtain information relevant to resolving our customer’s credit bureau dispute.
Review various reports to troubleshoot credit bureau reporting issues prior to the monthly file run.
At times, you will participate in projects to review and investigate historical credit bureau reporting and make updates as needed.
Although the vast majority of disputes do not require telephone contact, occasionally you will need to provide effective communication when making inquiries and to follow up with customers.
Will receive training to remain up-to-date on credit bureau industry knowledge.
Skills and Competencies:
2-5 years of experience in the financial industry is preferred.
Mortgage industry experience is preferred.
Previous experience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is a plus.
Previous experience researching and resolving credit bureau disputes is a plus.
Bachelor’s or Associate’s degree preferred. High school diploma with applicable work experience is acceptable.
Problem-solving skills, accuracy, attention to detail, and having an analytical mindset while reviewing and investigating disputes is critical.
The ability to function in a team environment, work independently, and organize your time to meet dispute resolution deadlines is a necessity.
The ability to write and speak effectively and professionally is a must.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.