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Contact Center Rep-PreService II

  • Location: Bellaire, Harris County, Texas
  • Job Type:Contract

Posted 28 days ago

  • Expiry Date: 01 August 2021

​​Job Description:

  • Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

  • and professional manner.

  • Accurately documenting all calls using the appropriate computer systems.

  • Following up on any unresolved queries and completing any call back requests in a timely manner.

  • Providing advice, information and solutions to all customers.

  • To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

  • campaign you are assigned to work.

  • Working to achievable targets within a strong team orientated environment.

  • To adhere to quality scripts and to maintain a high level of quality scores.

  • Ability to adapt to new changes in a fast pace environment.

  • To represent the organization in a positive and professional way at all times.

  • Display a positive attitude and high level of commitment.

  • To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.

  • Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Childrens policies.

  • Any other duties that may be assigned by your leader.

  • Strong revenue cycle/insurance experience.

  • Physical Therapy/Occupational Therapy insurance experience would be awesome but not required.

Skills

  • Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration

  • knowledge.

  • Understanding patient privacy requirements for protected health information (PHI).

  • Basic knowledge of best practice standards for customer service and management of customer expectations.

  • Understanding the importance of employee engagement in the contact center environment.

  • Ability to use a personal computer and electronic medical record software.

  • The ability to listen and record accurate information.

  • Must demonstrate selfinitiated work behaviors, good verbal and written communication skills.

  • Bilingual, English and Spanish preferred.

  • If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language

  • Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

  • See TCH Policy PS102.

Education:

  • Required H.S. Diploma or GED

  • Required 2 years contact center, customer service, and/or other experience in a healthcare setting

Required

  • BENEFITS/HEALTH INSURANCE

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.