- Expiry Date: 01 August 2021
Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient
and professional manner.
Accurately documenting all calls using the appropriate computer systems.
Following up on any unresolved queries and completing any call back requests in a timely manner.
Providing advice, information and solutions to all customers.
To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the
campaign you are assigned to work.
Working to achievable targets within a strong team orientated environment.
To adhere to quality scripts and to maintain a high level of quality scores.
Ability to adapt to new changes in a fast pace environment.
To represent the organization in a positive and professional way at all times.
Display a positive attitude and high level of commitment.
To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Childrens policies.
Any other duties that may be assigned by your leader.
Strong revenue cycle/insurance experience.
Physical Therapy/Occupational Therapy insurance experience would be awesome but not required.
Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration
Understanding patient privacy requirements for protected health information (PHI).
Basic knowledge of best practice standards for customer service and management of customer expectations.
Understanding the importance of employee engagement in the contact center environment.
Ability to use a personal computer and electronic medical record software.
The ability to listen and record accurate information.
Must demonstrate selfinitiated work behaviors, good verbal and written communication skills.
Bilingual, English and Spanish preferred.
If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
Proficiency or Interpreter Assessment by MasterWord Interpreter Services.
See TCH Policy PS102.
Required H.S. Diploma or GED
Required 2 years contact center, customer service, and/or other experience in a healthcare setting
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.