Job Description:

• Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.

• Adhere to policy and compliance guidelines regarding security of customer information. Includes , local, state and federal laws.

• Adhere to system documentation, policies and procedures to ensure accurate operational reporting.

• Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.

• Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.

• Ensure operational goals are met as set by department standards.

• Achieve a quality score as set by department standards.

• Adheres to provided schedule.

• Determine account status based on system of record.

Qualifications:

• Excellent oral communications counseling and persuasion skills

• Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

• Excellent data entry and typing skills

• Math aptitude

• Familiarity with digital phone systems

• Make independent decisions and exercise sound judgment

• Organized work habits

• Ability to perform in a production environment and meet monthly operational metric goals

Education:

• High School Diploma Required Associates preferred

• Hours and Work Schedule

• Hours per Week: 40 hours

• Work Schedule: Schedules Vary 8-5, 10-7, 11-9 (1 day off mid-week and work Sat)

• Creative and Flexible shifts to fit your lifestyle

• Onsite - works 5 days in the office

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.