- Expiry Date: 23 July 2022
- Referral: email@example.com
The Collection Specialist is responsible for the collection of the outstanding accounts receivables for market and national accounts.
This position handles customer service issues by interacting with clients and departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.
This role reports to the Credit and Collections Manager.
Manage collection requirements for multi-million dollar portfolio of accounts.
Communicate with customers to ensure the collection of outstanding accounts receivables.
Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.
Provides statements and invoices to customers as required.
Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.
Process credit card transactions, refunds, adjustments and write offs as needed.
Prepare required documentation for placing accounts with third party agents.
Generate monthly status reports of portfolio aging and payments.
Provide coverage for other Collection Specialists as needed.
Special projects as directed by the Credit & Collection Management.
Two years of experience in Credit and Collections.
Associate’s Degree or post high school education/training.
Microsoft Office Suite.
Must have experience reconciling accounts with large/complex billing histories.
Must possess strong analytical and organizational skills, attention to detail, and ability to prioritize multiple projects at once.
Strong oral and written communication skills; the ability to interact professionally with customers and internal departments at all times.
Ability to work independently and as part of a team.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.