Job Description:

• The Collection Specialist is responsible for the collection of the outstanding accounts receivables for market and national accounts.

• This position handles customer service issues by interacting with clients and departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.

• This role reports to the Credit and Collections Manager.

Essential Functions:

• Manage collection requirements for multi-million dollar portfolio of accounts.

• Communicate with customers to ensure the collection of outstanding accounts receivables.

• Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.

• Provides statements and invoices to customers as required.

• Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.

• Process credit card transactions, refunds, adjustments and write offs as needed.

• Prepare required documentation for placing accounts with third party agents.

• Generate monthly status reports of portfolio aging and payments.

• Provide coverage for other Collection Specialists as needed.

• Special projects as directed by the Credit & Collection Management.

Minimum Qualifications:

• Two years of experience in Credit and Collections.

• Associate’s Degree or post high school education/training.

• Microsoft Office Suite.

• Must have experience reconciling accounts with large/complex billing histories.

• Must possess strong analytical and organizational skills, attention to detail, and ability to prioritize multiple projects at once.

• Strong oral and written communication skills; the ability to interact professionally with customers and internal departments at all times.

• Ability to work independently and as part of a team.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.